Generative AI for Enterprise Knowledge Management

How TechSurgeAI Implemented a Secure Generative AI Chatbot for a Global Law Firm
Boosting Productivity by 35%

The Client: A prestigious international law firm with over 5,000 employees.
The Challenge: The firm’s lawyers were wasting 15-20 hours per week manually searching through disconnected systems for legal data. This inefficiency led to lost revenue and slower client service. Crucially, any solution needed to guarantee absolute security for their sensitive client information.

TechSurgeAI’s Solution: Building a Secure RAG Architecture

We deployed a secure Retrieval-Augmented Generation (RAG) system. This approach directly addresses the risk of AI “hallucination” by grounding answers in the firm’s own data.

Phase 1: Secure Data Foundation
First, we created a secure pipeline to ingest data from sources like SharePoint and iManage. Importantly, all data remained within the firm’s private Azure tenant to ensure confidentiality.

Phase 2: Intelligent Data Processing
Next, we converted the text into numerical representations (vectors). These were stored in a Pinecone vector database. Consequently, the system could perform lightning-fast, semantic searches across millions of documents.

Phase 3: Responsible AI Integration
Then, we developed a custom application. For each query, it retrieves the most relevant context from the database. Subsequently, it injects this context into a prompt for a private GPT-4 instance. Therefore, every answer is generated solely from verified, internal knowledge.

Phase 4: Governance by Design
Finally, we implemented strict access controls based on Azure Active Directory. Moreover, we logged all prompts and responses for full auditability and compliance.

The Results:

• 35% Increase in Research Efficiency: Lawyers found precise information in seconds, not hours.

• Enhanced Accuracy: A 99% reduction in citing overlooked precedents or outdated data.

• Robust Security: The system achieved zero data leaks, operating entirely within a secure cloud environment.

• Competitive Advantage: The firm now leverages this innovation as a key differentiator for clients.

What the Client Said:“TechSurgeAI built a digital associate for us. Their focus on the RAG architecture and security transformed our knowledge access. This was a strategic business transformation, not just an IT project.”